Shipping Overview
We’re committed to getting your order on its way efficiently and reliably. Once your purchase is confirmed, we begin preparing it for shipment—and you’ll receive updates at every key stage. Our service covers select countries and regions, with delivery timelines varying based on your location and the nature of your order.
Processing Time
All orders undergo careful handling before dispatch. Please allow 3 to 7 business days for us to process, verify, and prepare your items for shipping. This timeframe begins after your payment is confirmed and does not include weekends or public holidays.
Domestic Delivery Estimates
For customers within our primary service region, delivery typically occurs within 3–7 business days after your order has shipped. Transit times start once the package leaves our fulfillment center—not from the moment you place your order.
International Shipping
We ship to a curated list of countries where reliable logistics partnerships are in place. International deliveries usually take 14 to 30 days after dispatch, depending on destination, customs clearance, and carrier performance. Please note: not all countries are supported, and some remote or restricted areas may be excluded.
Shipping Costs
Shipping fees are calculated dynamically at checkout based on your location, package weight, dimensions, and selected service level. You’ll see the exact cost before completing your purchase—no hidden charges or post-order adjustments.
Customs, Duties & Taxes
VAT is collected at checkout for applicable destinations. For international orders, import duties, customs fees, or additional taxes may apply upon arrival in your country. These charges are determined by local authorities and are the responsibility of the recipient. We do not estimate, absorb, or guarantee exemption from such fees.
Package Tracking
Yes—we provide end-to-end tracking for all orders. Once your package ships, a unique tracking number will appear in your order confirmation and become accessible via your account dashboard. You can monitor progress in real time using the carrier’s official platform.
Delays & Unforeseen Circumstances
While we strive for consistency, external factors—including severe weather, customs inspections, carrier network disruptions, or regional holidays—can affect delivery timing. These situations are beyond our direct control, and we appreciate your understanding when they arise.
Lost or Missing Packages
If your package hasn’t arrived within 30 days of the shipping date (or 45 days for international orders), please reach out to us. We’ll launch an investigation with the carrier and work closely with you to resolve the matter—whether that means issuing a replacement or coordinating a refund, as appropriate.
Delivery Address Guidelines
Accurate address information is essential for timely delivery. Please double-check your shipping details before submitting your order. At this time, we’re unable to split a single order across multiple addresses or modify the destination after processing has begun.
Contact Information
Have questions about your order or need assistance with shipping? You can get in touch through our online support channels at https://www.kayakmight.com. For faster help, log into your account or use the contact form available on the site. Through online联系方式联系.