Refund Eligibility
To be considered for a refund, your request must align with our return guidelines and fall within the applicable time frame. Eligibility depends on several factors—including the type of product, its condition upon return, and the reason for the return. While most standard items are eligible for refund under certain conditions, some categories—such as personalized, perishable, or digital goods—may have different or limited eligibility. Each case is reviewed individually to ensure fairness and consistency.
Return Time Frame
You may initiate a return within 30 days from the date your order was delivered. This window begins on the day the package is marked as delivered by the carrier. Returns requested after this period may not be accepted, though we’re happy to review exceptional circumstances on a case-by-case basis.
Condition of Returned Items
For a refund to be processed, items must be returned in unused, undamaged condition and in their original packaging—including all tags, labels, accessories, and documentation. If an item shows signs of wear, use, or damage—or if parts or packaging are missing—the refund amount may be adjusted accordingly. We recommend inspecting your order promptly upon arrival to confirm everything is complete and in good condition.
Refund Processing Time
Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed. The time it takes for the refunded amount to appear in your account will depend on your payment method—for example, credit or debit card refunds typically reflect within 3–5 additional business days, while electronic wallet refunds may be faster.
Exchanges and Store Credit
We may offer exchanges for select items—such as apparel or footwear—when the request is related to sizing, fit, or minor defects. Availability depends on inventory, product category, and order specifics. Store credit is not issued as a default alternative; however, in cases where a direct refund isn’t feasible due to payment or policy constraints, we’ll work with you to find a suitable resolution. All exchange requests are subject to availability and must meet the same condition requirements as refunds.
Shipping Responsibility
Return shipping costs are generally the responsibility of the customer. However, if the return is due to an error on our part—such as incorrect or damaged items—we’ll provide a prepaid return label or reimburse your shipping expenses upon verification. For high-value returns (e.g., items valued at $75 USD or more), we strongly recommend using a trackable shipping service and retaining proof of shipment. Optional shipping insurance is also advised for added peace of mind.
Contact Information
If you have questions about your return or need assistance initiating one, please reach out through our online contact form at https://www.kayakmight.com/contact. You can also write to us at the following address:
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(No physical return address provided—please contact us online to obtain the correct return location.)